Frequently Asked Questions

Everything you need to know about your luxury fashion experience.

Are all products on Moon Behind the Hill authentic?

Yes, we guarantee that every item sold on our platform is 100% authentic. We source our collections directly from designers and authorized boutiques across Europe.

How long does international shipping take?

We typically process orders within 1-2 business days. International shipping generally takes between 5 to 10 business days depending on your location and customs processing.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all designer tags and security seals still attached.

Will I have to pay import duties and taxes?

Depending on your shipping destination, your order may be subject to local import duties and taxes. These charges are the responsibility of the customer and are collected by the courier at the time of delivery.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.